Internet Explorer disables TLS by default on Windows machine 2013 and prior.


On Monday, July 24th, anyone using the Internet Explorer (IE) browser on a Windows Laptop/Desktop from 2013 and prior, will have TLS (Transport Layer Security) disabled by default. 


What is TLS (Transport Layer Security)?

Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications. It's the most widely deployed security protocol used today, and is used for Web browsers and other applications that require data to be securely exchanged over a network, such as file transfersVPN connections, instant messaging and voice over IP.


How will this affect my use of Mindflash?

Uploading handouts and/or Trainer photos to your Mindflash course will not work on these older versions of the Internet Explorer browser. Your upload will fail and you will be provided with an error message.  Chrome, Firefox, Safari and Edge will not be affected. 



How can this be fixed?

If you have access to another browser you can start using it right away, this would include Chrome, Firefox, Safari and/or Edge. 

Our second recommendation is to update to the latest Internet Explorer version (update IE11). Those on a Windows machine from 2013 or earlier will have to enable TLS. Listed below are two links on step-by-step instructions to enable TLS on IE 10 and IE 11.

Enabling TLS 1.1 and TLS 1.2 in Internet Explorer 10

TLS 1.2 settings on IE 11


I don't know what to do, I need help with this.

If for any reason, there are still issues or are having trouble, contact us at We will be happy to assist.



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